Returns and Refunds
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days of delivery.
1. Return Period
We use a return period of 14 days during which the customer may return his or her package. These 14 days start when the package is marked as delivered. Please note that the return shipment must be sent back to us within these 14 days.
2. Return Conditions
All items must be returned to us in an unwashed, and unused condition suitable for resale with the tags still attached to the items. Return shipping costs are not refundable.
DAMAGED OR DEFECTED ITEMS: If you receive a damaged or defective item, please contact us at contact@packtidekit.com immediately for assistance with photo of the damages and keep the product safe. Our team will assess your request and opt for the best solution.
IS THERE ANYTHING I CAN'T RETURN?
- Items that have exceeded the 14 days return window
- Items that have been used and washed
Any item that is returned used or damaged that has not previously been disclosed to our customer support team will be rejected with their return void.
RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.
RETURN PROCESSING TIME: If you indicate that you would like to return a product, we will immediately get to work on this. This way we can ensure that the best solution is provided to you based on your needs.
CONTACT US: If you have any questions or need further assistance, please contact our customer service team at contact@packtidekit.com. We're here to help!